We guarantee the absolute lowest price on all experiences we sell. If you find the same product cheaper within three days of booking or while you’re in your destination, we’ll refund the difference. It’s easy to do:
Gather your information
Assemble your VLA Tour receipt and the proof of the lower price you found.
Send it to us
Email info@KailaniTours.com with the documents, your name, and your home address.
We’ll review
We’ll examine your materials and get in touch as soon as possible.
Receive your refund
If everything checks out, we’ll refund you the difference between the two prices.
With Trip Protection (Highly Recommended)
For a small fee (15%), Trip Protection allows you to cancel or reschedule your tour at any time – for any reason – up to 1 hour prior to trip departure. You will be reimbursed for the FULL amount of each ticket, less the cost of trip protection and processing fees.
You may opt in or opt out of Trip Protection at the time of booking, either online or over the phone.
Without Trip Protection
You may cancel or reschedule your tour up to 48 hours before your tour’s scheduled departure to avoid fees or penalties.
Refunds are not possible within 48 hours of your tour’s departure time, however, we will make every effort to accommodate rescheduling your booking to another date, if you so desire.
Please Note: Our tours operate rain or shine, though itineraries may be adjusted in response to severe weather conditions. Access to certain stops in the tour may be restricted or closed without notice. In such cases, Vancouver Local Adventures does not offer partial refunds for any part of the tour affected by these restrictions.
With our vast experience navigating these occasional closures, you can trust that we will make the absolute most of your day with us, no matter the conditions.
At Vancouver Local Adventures, our top priority is delivering unforgettable Vancouver experiences. We’re confident that you’ll find our tours enriching and well worth your time. If for any reason you feel otherwise, please tell us. We’ll make it right, whether that means inviting you on another tour, issuing a refund, or providing a voucher for a future visit. Your time is precious, and we’re honored that you choose to spend it exploring the Vancouver area with us.
You’ll have full access to every part of the tour.
Some tour stops could be subject to closures based on extreme weather events, power outages, road closures, or safety restrictions. As always, safety is our top priority and we can easily adapt our itinerary to make sure you get the best experience possible.
You’ll experience perfect weather
Vancouver’s weather can be as unpredictable as it is beautiful. We can’t guarantee sunshine and clear skies every day, but the dynamic weather is part of the city’s charm.
We value your decision to discover Vancouver with us, and we’re committed to making your tour a highlight of your visit.
+1 (604) 970-0674